When can I expect my order to be shipped? [TOP]
Most orders are shipped the same or the next business day or at the latest the day after*. Backordered items are usually shipped within a week. *Please allow another day during the Holiday Seasons (Christmas, New Years, Bowl Game).
Is the ordering secure? [TOP]
Yes. Our server encrypts data using a Comodo 128-bit encryption certificate. Your credit card information is secure and is stored on our credit card processor's servers. They are 100% PCI compliant. We ONLY store the last 4 digits, expiration date and CCV code. We are unable to view any card information other than the above information.
Why can't I ship to an address other than mine? [TOP]
You can. Once you are registered and logged in, the Ship To screen appears. It will contain the billing address information by default, but this can be changed to whatever shipping address you need.
What are the shipping methods available? [TOP]
Our standard shipping method is UPS ground for a charge of $8.00 to the Continental US only. We also offer UPS Blue (2nd Day Air) and UPS Red (Next Day Air). You will be charged the actual shipping price from UPS. *If you want your order shipped faster, use UPS Blue or Red. We try to ship those out same day. If you only order a decal or two or a very small, inexpensive item, we usually ship those out through USPS to help save you money. No sense in paying $8.00 for a $3.95 decal.
What does Trunk mean? [TOP] Trunk is the same as a shopping cart. We call it 'Trunk' since Elephants have trunks, not shopping carts. :)
What is your return policy? [TOP]
We want you to be completely satsified with your purchase from us. We will refund or exchange any item within thirty days of purchase. If you need to return an item send it to:
Alabama Book Store
Catalog Sales - Returns Dept
1015 University Blvd
Tuscaloosa, AL 35401
Please include your packing slip with the item.
No refunds on clearance and sale items. Please return the packages using a trackable carrier such as UPS or USPS with Delivery Confirmation. We cannot track packages and are not responsible for lost packages that are not sent this way. A tracking number is a must.
If you need to exchange an item, send it to the same address with a note letting us know what you need and we will get one out to you! Shipping charge of $5.50 will be applied to the exchange.
If we sent you the wrong item, we will pay all shipping costs associated with getting you the correct item.
We cannot accept returns or exchanges on speciality items such as I’m A Star CDs or Sale and Clearance Items. Thank you for understanding.
If a product arrives damaged, please contact us first before returning it. We will contact UPS and once they have agreed, we will re-ship the item (if available) at no charge. There is usually no reason to return the damaged merchandise unless we request it.
We cannot refund shipping charges.
Send you your password hint incase you ever forget your password
Send you your order tracking number once your order is shipped
Contact you about your order incase an item is not available
How long until my order arrives. [TOP]
We ship Monday - Friday from 9am - 5:15pm and for items in stock, most orders will go out same day. For Ground Shipments in which we select the shipping carrier, most USPS shipments to the SEC states are 1-2 days. UPS deilvery times are about the same but with more 1-day Ground service to Mississippi, Florida panhandle and some of Arkansas and Louisana.
How often do you ship? [TOP]
We ship everyday. However, UPS only picks up Monday - Friday (excluding national holidays (i.e. Thanksgiving, Christmas, Labor Day, etc)).
Can you ship to P.O. Boxes? [TOP]
Sure thing! We ship via USPS for thr majority of our shipments. For orders in which you have requested UPS as the carrier, we will be unable to ship to a PO Box.
Why do I need an account to buy stuff? [TOP]
You can always complete your order as a guest but a Bamastuff account will provide you with additional features and conveniences, versus not having an account. The account will allow you to store multiple Billing and Shipping addresses (coming soon), and you'll only need to enter this information once. The account will also store order history, showing previous orders you have placed using your Bamastuff account, as well as order status, so you can check to see if your order has been shipped. You'll easily be able to access tracking numbers for your packages. Also, trunks that you have started but not completed are stored with your account, so you can retrieve them later.
The State must be selected as either "AA" "AE" or "AP"
You must enter your Zip code.
Always remember to enter your full name, grade, and PSC or unit number.
You currently can not track packages sent to military addresses or insure packages sent this way. Therefore we can offer no guarentee that the package will arrive. Shipping to a loved ones address stateside might be a better option and then having them ship the package. Thanks for understanding.
Can I call my order in? [TOP]
Sure, call 1-800-755-BAMA, but PLEASE note that it takes us longer to get these orders out as we have to enter the order into the system, the exact same way you do. So if you are concerned about ordering over the internet, calling the order in doesn't change the fact that you are ordering over the internet. We enter every order into the system via the website. It is safe and secure.
Why does the item say Available but when I order that item, its now Backordered? [TOP]
We don't have a Point-of-Sale system at our store so usually when we run out of an item, its not until someone has ordered it that we notice. We try to keep the site updated with the correct statuses on a daily basis. If we know an item is coming in, we usually leave it set as Available unless it becomes apparent that its going to take longer to come in than we expected. We get Nike on the 1st or 2nd of every month, so if you are looking for a certain item, right at the end of the month or right at the beginning is your best bet to get the size you want.
How do backorders work? [TOP]
If an item on your order is backordered and we know its going to be sometime before we are going to get it, we will ship the rest of the order. We do not charge shipping on the backordered items.
Whats the deal with the $11.00 UPS Address Correction Surcharge? [TOP]
UPS charges us $11.00 to change any address either directly or indirectly. If we send a package and UPS contacts you and you have it shipped somewhere else, that is an indirect address change and we get charged for it. If you enter the incorrect street number, name or postal code or leave off the apartment number, UPS will contact you or attempt to correct it and charge us $11.00. We have been eating this in the past but its gotten way too expensive and we feel that it is unfair to pay for mistakes that are not ours. Before you complete your order, you are notified of this charge. Thank you for understanding.
